Managed IT Services
Outsource your IT department, keep your business running
Comprehensive managed IT for Maryland and DC businesses. Local technicians, dedicated account management, and a security stack that grows with you — all for a predictable monthly fee.
500+
SMBs supported
100%
US-based, local team
7AM-5PM
Plus after-hours
Client Environment
All Systems Healthy
Endpoints
87 / 87
All checked in today
Patch Status
98%
2 pending tonight
Nightly backup complete
Ticket resolved · printer offline
M365 license review scheduled
Why DDSystems
Local, dedicated, and built for the long term
We're not a generic help desk halfway around the world. Our technicians live in the same neighborhoods as our clients — and they show up when it matters.
Local Maryland support
Help Desk staff based in our Belcamp, Burtonsville, Columbia, and Towson offices — never outsourced. All technicians are full-time DDSystems employees who live and work locally.
Tailored to your business
Every business is unique. Our managed services are designed to fit businesses of all sizes and industries, with two tiers that combine Help Desk Support and our security stack to match your needs.
Dedicated Technical Account Manager
A single point of contact who knows your environment — your TAM acts as Project Manager and vCIO, builds your IT roadmap, and makes sure your expectations are always met.
CORE vs COMPLETE
Two plans, one comprehensive solution
Both tiers include unlimited remote and onsite support, your dedicated vCTO, and proactive monitoring. CORE covers the everyday IT and foundational security. COMPLETE adds our full advanced security stack.
Features
Compare what's included
CORE
Everyday IT & foundational security
Most popular
COMPLETE
Full security stack included
Support & Operations
Unlimited Remote Support
Unlimited On-Site Support
Dedicated vCTO with Client Portal
Monitoring & Backup
PC Monitoring
Server Monitoring with 1TB Cloud Backup
Network Monitoring
Microsoft 365 Backup
Foundational Security
Email Security Gateway+
Managed Disk Encryption
Cloud Print Management
Multi-Factor Authentication App
Administrative 2FA
Cyber Security & Phishing Training
Dark Web Reporting
DNS Filter
Mobile Device Management
Advanced Security
NXGen MDR (EDR + XDR + SOC)
—
Managed ITDR
—
Email eDiscovery
—
Privileged Access Management
—
Dark Web Monitoring
—
User Password Management
—
Security Information & Event Management (SIEM)
—
Annual Vulnerability Testing
—
Not sure which tier is right? Schedule a free network assessment and we'll recommend the right fit for your business.
How it works
From assessment to go-live in three clear steps
01
Initial consultation
We start with a thorough network assessment to understand your business needs and current IT setup. From there, we develop an IT roadmap and recommendations tailored to your specific requirements.
02
Implementation & integration
Once you enroll, your dedicated Technical Account Manager oversees onboarding. They work with our Help Desk team to seamlessly integrate our network and security services into your systems — with minimal downtime.
03
Ongoing support & optimization
On your Go-Live date, support requests are open. You'll meet regularly with your TAM to review evolving needs and refine your IT strategy — making sure we keep meeting your expectations.
What you get with every plan
A team that knows your business — not just your tickets
Outsourcing IT doesn't mean losing the personal touch. Every client gets a dedicated Technical Account Manager who builds an IT roadmap with you, oversees your account, and makes sure you're never just a number in someone's queue.
7AM-5PM core hours
Plus after-hours support on weekends and weekday evenings on request.
Certified technicians
Experienced IT professionals certified to handle any challenge in your industry.
Proactive monitoring
We don't just respond — we prevent. Issues caught and resolved before they impact you.
Bonus: free recycling
IT recycling services and 1TB private cloud storage included with every plan.
Additional services
One partner for everything IT
Once you're a managed services client, you also get preferred access and discounted rates on our project work, cloud services, and web services.
IT Projects
- Email and Cloud Migrations
- Server & hardware refresh
- Technology assessments
- IT relocations & cabling
- Business VoIP deployment
Web Services
- Web design & publishing
- Web hosting & backup
- SEO services
- Digital signage displays
- Social media management
Cloud & Data Center
- Cloud solutions
- Data center colocation
- Virtual Private Server (VPS)
- Disaster & data recovery
- Microsoft 365 backup
Ready to outsource IT — and actually like your provider?
Tell us about your business. We'll schedule a free network assessment and recommend the right plan with no obligation.